Return Policy

The customer has the right to return a product that he bought from our online store within 15 days. The customer must contact us and inform us regarding the problem that came up within 3 days after receiving the parcel. Then on, he must return the product to our store within 15 days. The customer is responsible for the shipping cost of the products that he returns to our company.

The product packaging must not have been opened or violated in any way and the product must be in the same good condition that you received it for the company to accept the return of a product. If you want to return a product to our company, you will need to have the receipt of the purchase. We do not accept the return of products if the packaging has been opened, if they have been used, if they have sustained any sort of damage or if their label has been taken out. If the product that the customer wants to return was accompanied by a gift, he will have to return this gift as well. Otherwise, the price of the gift will be deducted from the total sum to be refunded. The company will make the refund for the purchase to the bank account that the customer provided us with for this refund within 30 days after we receive the returned product as long as the above conditions were not violated.

If a customer abuses his right to return products, KosmimataShop has the right to refuse the return of a product or even refuse to offer its services to this particular customer any longer. The customer must examine the condition of the products received upon delivery in front of the deliveryman. If the products have sustained any sort of damage, the customer must contact us immediately so that we can deal with this issue as soon as possible.

KosmimataShop does not recognize that the customer received a faulty product if the customer does not contact us within 24 hours in order to inform us about the problem that arose.