Shipping Information

Shipping products by the courier company that we co-operate with

The shipping of purchased products is completed within 1-3 working days after the order has been made depending on the availability of the products that you have selected. The courier company that we co-operate with delivers the order to the shipping address that you gave us.


Shipping cost in Greece

The cost for shipping orders in Greece is 2,20 euros (VAT included). If the value of the order is greater than 39 euros, there is no extra charge for shipping. If the customer refuses to receive the order or cancels it after it has been sent to him, the customer will be charged for the shipping cost of the non-received order in a potential future order.


International shipping cost

The shipping cost for orders that will be delivered abroad depends on the country of destination. The customer needs to contact us by phone or email so as to get informed about the shipping cost of his order.


Shipment and estimated time of delivery

We ship orders from our physical store within 1-3 working days after the order has been placed depending on the availability of the products. If you pay for your order by bank transfer, credit card, debit card or via PayPal we will have to confirm the payment before shipping the order.


Order delivery

The courier company that we co-operate with delivers the parcel to you at the shipping address that you entered when placing the order at our online store.

If you are absent during the time of delivery, the courier company will leave a notification note so that you can contact them and set a new date and time for the delivery of your parcel.


Checking parcel and products

All products are thoroughly checked before shipping and they are placed in a special packaging. Upon delivery and in front of the deliveryman you must confirm that the parcel has not been opened by anyone else.

If there are indications that the parcel has been opened, you must carefully examine the products in front of the deliveryman so as to verify that they remain intact and in good condition. If there is any problem, you must inform us immediately and report the incident. If you do not examine the products as described above, KosmimataShop bears no responsibility for any damage caused to the products during their shipping.


Collect your order from our physical store

The customers that do not want to pay for shipping can pick up their order from our physical store that is located at 21st August No2 in the centre of Trikala.